Banking Overview

How much do you know about your bank? Do you know what type of businesses it lends to?

Does it refuse to lend to companies with poor human rights records, that sell arms or pollute the environment, for example? Does your bank offer services to those on low incomes or the unemployed? And how many women sit on its board?

Such questions often go unasked of the banking sector. But the same caring principles that make you buy Fairtrade goods and recycle household waste can be applied to how you bank too.

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How banks use your money

Key green and ethical issues to consider

Finding a green or ethical banking option

Your next steps

How banks use your money

The money that you deposit in your current or savings account doesn't just sit there untouched until you require it again - your bank lends it on to others at interest.

Banks don't just lend money to current account-holding customers either, they lend to large corporations, public institutions and even governments.

As many banks are listed on the stock exchange, they are answerable to external shareholders who expect healthy returns on their investments.

While the Treasury hands down some prohibitions as to who banks can and can't do business with, it still leaves them relatively free to engage with companies that you might not approve of and they use your money to do it.

Would you approve if your bank was lending money to heavy polluting industries or even to an oppressive regime?

Key green and ethical issues to consider

Responsible Lending

The recent global economic downturn is often attributed to the 'sub prime crisis'.

Sub prime lending means giving loans to people who are considered to be in higher risk categories - those more likely to default or who have a poor credit history, for example.

This type of lending is not problematic in itself - credit unions and community development finance institutions regularly lend to sub prime candidates. Instead, irresponsible lending to customers in the sub prime category is the problem.

In the build up to the 'crunch' some financial institutions were lending 100% mortgages (and in some cases more) to people who would not be able to make their repayments in the long term.

Lending responsibly shouldn't be limited to just mortgages - it applies to all loans, big and small, and to the provision of credit cards too. Figures from the Bank of England show that UK residents owe £233bn on credit cards, overdrafts and other loans.

Key questions to ask: Does your bank have responsible lending policies that ensure that its products are targeted in an appropriate manner? And does it provide advice or debt management services to customers who fall into financial difficulty?

Climate Change and the Environment

Banks have an impact in these areas, not just in terms of who they lend to or invest in, but how they run their own operations. It is important to find out what your bank is doing to improve its environmental performance as a business: have they pledged to go carbon neutral for example? Or do they offer any green products to their customers?

Financial Exclusion

There are an estimated two million people in the UK without even the most basic bank account. Is your bank doing anything to address this situation?

For more details see our Financial Exclusion section.

Project Finance

In its most basic form, this type of financing is for companies and governments where lenders are repaid through the revenues generated, i.e. the lender has a vested interest in the success of a project.

Common projects receiving finance are petrochemical and chemical plants, power plants, telecommunications and infrastructure. But do lenders ensure that these projects are conducted in a green or ethical way?

Use our search facility to find out about your bank's policy on the environment, ethical lending, responsibility towards its customers, equal opportunities and other issues.

Finding a green or ethical banking option

Building Societies and Credit Unions

Mutual building societies and credit unions are generally smaller, customer-owned operations that primarily lend to individuals and so are less likely to have the same exposure to issues like the arms trade, for example.

Green and Ethical Alternatives

There are a number of banks and building societies with prominent green and ethical credentials. The four examples listed below also scored the highest marks on ethical lending in our research:

  • Co-operative Bank: this bank's robust green and ethical policies govern its current accounts, savings and investment products.
  • Smile: this internet arm of the Co-operative Bank shares the parent company's ethical policy.
  • Triodos Bank: this bank offers green and ethical savings accounts and investments. The bank was established in 1980 in the Netherlands and now has significant operations in the UK.
  • Ecology Building Society: this mutual building society offers a range of green savings accounts and mortgage options.

You can use the banking section search to find the banks that perform best against our green and ethical criteria.

Your next steps

What do you do now? Check out our guide Next Steps - Banking for information on how to give your bank account a green and ethical makeover.

Bank / Building Society Profile

Abbey

Green/Ethical Products

  • Green Loan
  • Basic Bank Account

Ethical Lending or Insurance

While Abbey does not have a formal ethical lending policy it states that it screens lending on a case-by-case basis and takes special care when:

  • There are concerns about adherence to international human rights treaties and protocols
  • Companies or projects are operating in the defence sector
  • Activities pose a high degree of risk to the environment
  • Activities could have a negative impact on public health

No information was provided or found as to how these guidelines are monitored or who advises on lending.

Responsible Lending

1. Credit Lending 

Abbey offers LTV (loan-to-value) mortgage rates of up to 90%. These compare favourably with the FSA’s Turner Review suggestion of a maximum LTV of 90%, i.e. the borrower should have at least a 10% deposit. 

Specific figures for LTI (loan-to-income) rates for UK customers were not found. 

In assessing applications for credit cards the bank uses both a credit scoring system based on information supplied by the applicant and account information already held by the bank, as well as information obtained from a credit reference agency. It is unclear whether this checking system applies to personal loan applicants too.  

The bank may make unrequested increases to a customer’s credit limit and inform them in writing. 

2. Debt Warning

The bank issues the generic warning to its mortgage customers: ‘Your home may be at risk if you do not keep up repayments on your mortgage.’

No warnings were found about the consequences of falling behind on payments on unsecured loans or credit cards.

The bank does not refer customers to the FSA’s Debt Test or an equivalent test. This test aims to help customers find out whether you have, or are likely to have, problems with borrowing.

3. Debt Management and Advice 

The bank’s ‘Self Help Information for Customers with Financial Difficulties' refers customers to different internal advice lines depending on the credit product. It also lists independent advice providers. The document covers areas including budgeting, litigation, repossession and how credit ratings and the ability to obtain credit in the future may be affected.

It does not outline what the bank itself might do to help customers, e.g. restructuring payments. Payment holidays are available on ‘flexible’ mortgages, though the circumstances under which they are given are not outlined. No information was found with regard to customers with difficulties making their credit card payments, nor do payment holidays appear to be available to personal loan customers. 

No evidence was found that the bank offers re-housing advice or liaises with organisations such as Shelter and the Citizens Advice Bureau to work out re-housing arrangements with mortgage customers facing repossession. 

Financial Exclusion

Abbey offers a basic bank account to low-income customers.

In 2006 it also developed its Affordable Credit Fund which supports initiatives run by credit unions, community development finance institutions and other organisations that provide access to relatively small loans at reasonable interest rates. The fund made donations totalling £150,000 in 2007 and supported five affordable credit projects.

Abbey provides some of its literature in alternative formats for customers with hearing or sight difficulties.

The bank is not involved in either microfinance projects or preferential lending to disadvantaged communities.

Environment

Abbey’s environment policy incorporates the key criteria of energy efficiency and waste management. Its policy also explicitly states a commitment to continuous improvement of the bank’s environmental performance.

Carbon Neutral

No pledges were found to make business operations carbon neutral for either Abbey or its parent company, Santander.

Equal Opportunities

Abbey's policy addresses the four key areas of gender, race, disability and sexuality.

Women on the Board

Figures from 2007 state that just over 9% of the bank’s board members were women.

Charitable Giving

Abbey donated 0.31% of its pre-tax profits in 2007.

Abbey

  • Current Accounts
  • Savings
  • Investments
  • Credit Cards
  • Loans
  • Mortgages
  • Pensions
  • Insurance (Home, Motor, Personal Protection)
  • Student Current Account

Abbey

Abbey                   
Abbey National House                         
2 Triton Square
Regent's Place
London                 
NW1 3AN