Banking Overview

How much do you know about your bank? Do you know what type of businesses it lends to?

Does it refuse to lend to companies with poor human rights records, that sell arms or pollute the environment, for example? Does your bank offer services to those on low incomes or the unemployed? And how many women sit on its board?

Such questions often go unasked of the banking sector. But the same caring principles that make you buy Fairtrade goods and recycle household waste can be applied to how you bank too.

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How banks use your money

Key green and ethical issues to consider

Finding a green or ethical banking option

Your next steps

How banks use your money

The money that you deposit in your current or savings account doesn't just sit there untouched until you require it again - your bank lends it on to others at interest.

Banks don't just lend money to current account-holding customers either, they lend to large corporations, public institutions and even governments.

As many banks are listed on the stock exchange, they are answerable to external shareholders who expect healthy returns on their investments.

While the Treasury hands down some prohibitions as to who banks can and can't do business with, it still leaves them relatively free to engage with companies that you might not approve of and they use your money to do it.

Would you approve if your bank was lending money to heavy polluting industries or even to an oppressive regime?

Key green and ethical issues to consider

Responsible Lending

The recent global economic downturn is often attributed to the 'sub prime crisis'.

Sub prime lending means giving loans to people who are considered to be in higher risk categories - those more likely to default or who have a poor credit history, for example.

This type of lending is not problematic in itself - credit unions and community development finance institutions regularly lend to sub prime candidates. Instead, irresponsible lending to customers in the sub prime category is the problem.

In the build up to the 'crunch' some financial institutions were lending 100% mortgages (and in some cases more) to people who would not be able to make their repayments in the long term.

Lending responsibly shouldn't be limited to just mortgages - it applies to all loans, big and small, and to the provision of credit cards too. Figures from the Bank of England show that UK residents owe £233bn on credit cards, overdrafts and other loans.

Key questions to ask: Does your bank have responsible lending policies that ensure that its products are targeted in an appropriate manner? And does it provide advice or debt management services to customers who fall into financial difficulty?

Climate Change and the Environment

Banks have an impact in these areas, not just in terms of who they lend to or invest in, but how they run their own operations. It is important to find out what your bank is doing to improve its environmental performance as a business: have they pledged to go carbon neutral for example? Or do they offer any green products to their customers?

Financial Exclusion

There are an estimated two million people in the UK without even the most basic bank account. Is your bank doing anything to address this situation?

For more details see our Financial Exclusion section.

Project Finance

In its most basic form, this type of financing is for companies and governments where lenders are repaid through the revenues generated, i.e. the lender has a vested interest in the success of a project.

Common projects receiving finance are petrochemical and chemical plants, power plants, telecommunications and infrastructure. But do lenders ensure that these projects are conducted in a green or ethical way?

Use our search facility to find out about your bank's policy on the environment, ethical lending, responsibility towards its customers, equal opportunities and other issues.

Finding a green or ethical banking option

Building Societies and Credit Unions

Mutual building societies and credit unions are generally smaller, customer-owned operations that primarily lend to individuals and so are less likely to have the same exposure to issues like the arms trade, for example.

Green and Ethical Alternatives

There are a number of banks and building societies with prominent green and ethical credentials. The four examples listed below also scored the highest marks on ethical lending in our research:

  • Co-operative Bank: this bank's robust green and ethical policies govern its current accounts, savings and investment products.
  • Smile: this internet arm of the Co-operative Bank shares the parent company's ethical policy.
  • Triodos Bank: this bank offers green and ethical savings accounts and investments. The bank was established in 1980 in the Netherlands and now has significant operations in the UK.
  • Ecology Building Society: this mutual building society offers a range of green savings accounts and mortgage options.

You can use the banking section search to find the banks that perform best against our green and ethical criteria.

Your next steps

What do you do now? Check out our guide Next Steps - Banking for information on how to give your bank account a green and ethical makeover.

Bank / Building Society Profile

Cheltenham & Gloucester

Green/Ethical Products

None

Ethical Lending or Insurance

Cheltenham & Gloucester does not lend commercially.

Responsible Lending

1. Credit Lending

Cheltenham & Gloucester offers LTV (loan-to-value) rates up to 90%, matching the suggestions of the FSA’s Turner Review that borrowers should have at least a 10% deposit for a mortgage. 

The bank does not publish its LTI (loan-to-income) rates, however, for which the Review suggests lending 3.5 times the annual wage of a single applicant. 

The bank does not offer unsecured credit, for example personal loans. 

2. Debt Warning 

The bank runs a generic repossession warning for mortgage customers. It does not carry a link to the FSA Debt Test or an equivalent tool on its website. However, the bank does provide tools for customers to calculate their borrowing and repayment amounts and terms which carries a generic repossession warning at the end. 

3. Debt Management and Advice 

The bank recommends that customers seek free debt advice and provides links to organisations and websites including Consumer Direct, Citizens Advice Bureau, the FSA’s Money Made Clear website and the National Debtline. 

The bank states that it will:

  • Allow customers a ‘reasonable period of time’ to pay back their debt
  • Talk to an agency which gives debt advice, for example Citizens Advice, if the customer requests it
  • Offer to send a debt counsellor to discuss the customer’s financial circumstances and add the fee for same to the mortgage account
  • Attempt to arrange a new payment plan
  • Offer to change the method the customer makes their payments by or the date they make them
  • Consider extending the mortgage time period, thus reducing monthly payments
  • Consider a change in mortgage type to reduce monthly repayments 

Payment holidays are offered but no information was found with regard to their terms and conditions.  

The bank also outlines the steps leading up to repossession of property/court action. It states that if it repossesses a customer’s home it will give them advice about getting in touch with their local authority to find somewhere else to live. No evidence was found that the bank engages with organisations such as Shelter and the Citizens Advice Bureau to work out re-housing arrangements with the customer or on the customer’s behalf.

Financial Exclusion

Cheltenham & Gloucester make the following access provisions for the disabled:

  • Typetalk and textphones for telephone banking
  • Internet banking for disabled customers
  • Access for disabled customers at many C&G branches
  • Information in large print, audio cassette and Braille

Environment

Parent company, Lloyd TSB’s, environment policy applies across the group and covers the key areas of climate change/energy efficiency and waste management. The policy also contains a commitment to continued improvement in environmental performance.

Carbon Neutral

No direct commitment, but parent company, Lloyd TSB’s, goal to reduce the carbon emissions generated by its operations by 30 per cent by 2012.

Equal Opportunities

Lloyd TSB’s group-wide policy covers the key areas of gender, race, disability and sexuality.

Women on the Board

No data found.

Voluntary Standards & Initiatives

No evidence. The parent company a signatory/member of a number of relevant charters, initiatives and organisations including:

Cheltenham & Gloucester

  • Savings
  • Mortgages

Cheltenham & Gloucester

Cheltenham & Gloucester
Chief Office
Barnett Way
Gloucester
GL4 3RL