Banking Overview

How much do you know about your bank? Do you know what type of businesses it lends to?

Does it refuse to lend to companies with poor human rights records, that sell arms or pollute the environment, for example? Does your bank offer services to those on low incomes or the unemployed? And how many women sit on its board?

Such questions often go unasked of the banking sector. But the same caring principles that make you buy Fairtrade goods and recycle household waste can be applied to how you bank too.

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How banks use your money

Key green and ethical issues to consider

Finding a green or ethical banking option

Your next steps

How banks use your money

The money that you deposit in your current or savings account doesn't just sit there untouched until you require it again - your bank lends it on to others at interest.

Banks don't just lend money to current account-holding customers either, they lend to large corporations, public institutions and even governments.

As many banks are listed on the stock exchange, they are answerable to external shareholders who expect healthy returns on their investments.

While the Treasury hands down some prohibitions as to who banks can and can't do business with, it still leaves them relatively free to engage with companies that you might not approve of and they use your money to do it.

Would you approve if your bank was lending money to heavy polluting industries or even to an oppressive regime?

Key green and ethical issues to consider

Responsible Lending

The recent global economic downturn is often attributed to the 'sub prime crisis'.

Sub prime lending means giving loans to people who are considered to be in higher risk categories - those more likely to default or who have a poor credit history, for example.

This type of lending is not problematic in itself - credit unions and community development finance institutions regularly lend to sub prime candidates. Instead, irresponsible lending to customers in the sub prime category is the problem.

In the build up to the 'crunch' some financial institutions were lending 100% mortgages (and in some cases more) to people who would not be able to make their repayments in the long term.

Lending responsibly shouldn't be limited to just mortgages - it applies to all loans, big and small, and to the provision of credit cards too. Figures from the Bank of England show that UK residents owe £233bn on credit cards, overdrafts and other loans.

Key questions to ask: Does your bank have responsible lending policies that ensure that its products are targeted in an appropriate manner? And does it provide advice or debt management services to customers who fall into financial difficulty?

Climate Change and the Environment

Banks have an impact in these areas, not just in terms of who they lend to or invest in, but how they run their own operations. It is important to find out what your bank is doing to improve its environmental performance as a business: have they pledged to go carbon neutral for example? Or do they offer any green products to their customers?

Financial Exclusion

There are an estimated two million people in the UK without even the most basic bank account. Is your bank doing anything to address this situation?

For more details see our Financial Exclusion section.

Project Finance

In its most basic form, this type of financing is for companies and governments where lenders are repaid through the revenues generated, i.e. the lender has a vested interest in the success of a project.

Common projects receiving finance are petrochemical and chemical plants, power plants, telecommunications and infrastructure. But do lenders ensure that these projects are conducted in a green or ethical way?

Use our search facility to find out about your bank's policy on the environment, ethical lending, responsibility towards its customers, equal opportunities and other issues.

Finding a green or ethical banking option

Building Societies and Credit Unions

Mutual building societies and credit unions are generally smaller, customer-owned operations that primarily lend to individuals and so are less likely to have the same exposure to issues like the arms trade, for example.

Green and Ethical Alternatives

There are a number of banks and building societies with prominent green and ethical credentials. The four examples listed below also scored the highest marks on ethical lending in our research:

  • Co-operative Bank: this bank's robust green and ethical policies govern its current accounts, savings and investment products.
  • Smile: this internet arm of the Co-operative Bank shares the parent company's ethical policy.
  • Triodos Bank: this bank offers green and ethical savings accounts and investments. The bank was established in 1980 in the Netherlands and now has significant operations in the UK.
  • Ecology Building Society: this mutual building society offers a range of green savings accounts and mortgage options.

You can use the banking section search to find the banks that perform best against our green and ethical criteria.

Your next steps

What do you do now? Check out our guide Next Steps - Banking for information on how to give your bank account a green and ethical makeover.

Bank / Building Society Profile

NatWest

Green/Ethical Products

  • Carbon offset payments
  • Basic Bank Account
  • Foundation Account (business account available 'regardless' of credit standing)

Ethical Lending or Insurance

While the parent company, the RBS Group, does not have a broad, group-wide ethical lending policy it does have the following:

  • Global lending and project finance for corporate customers (i.e. the Equator Principles are applied in project finance decisions)
  • Ethical Code for Suppliers in line with the UN Global Compact principles (human rights)

The Group’s Sustainability Team manages all Corporate Responsibilities at executive level, including assessments of social and environmental impacts of the lending policy.

Responsible Lending

1. Credit Lending 

NatWest currently offers LTV (loan-to-value) mortgage rates up to 90%. This compares favourably with the FSA’s Turner Review suggestion of a maximum LTV of 90%, i.e. the borrower should have at least a 10% deposit. 

The LTI (loan-to-income) rate is not specified. The bank states that it uses an affordability assessment in making loan decisions but information on the factors considered or limits imposed are not made publicly available. 

The bank uses information from credit reference agencies as well as behavioural and credit scoring techniques to assess secured and unsecured credit applications. 

The bank does not have a policy to avoid making unsolicited increases to customers’ credit limits.

2. Debt Warning

The bank issues a generic warning to mortgage customers: ‘Your home may be repossessed if you do not keep up repayments on your mortgage.’

For credit card customers it states: ‘All introductory offers are conditional on you paying on time and staying within your credit limit.’

Though it does not refer customers directly to the FSA’s Debt Test, the RBS MoneySense website features a debt test that 'helps you find out whether you have - or are likely to have - problems with borrowing'. 

3. Debt Management and Advice 

With regard to mortgage customers experiencing difficulty making their repayments the bank says it will:

  • Contact the customer ‘as soon as possible’ to discuss their problem
  • Talk to debt advice agencies (e.g. Citizens Advice) and will act on the customers behalf if requested
  • Give customers ‘reasonable time’ to pay back the debt
  • Look at arranging a new payment plan with mortgage customers
  • Consider changing the way the customer makes their payments or the date they are made
  • Consider allowing the customer to pay back their mortgage over a longer period of time, thus reducing monthly payments
  • Look at changing the type of mortgage 

The bank outlines the possible steps involved if they move to repossess the customer’s home. 

No similar assistance was found for customers with difficulties related to unsecured credit. 

Evidence indicates NatWest offers payment holidays to offset flexible mortgage customers, however there is no policy statement, timeframe or circumstances outlined. Payment holidays are not offered on personal loans. 

The bank states that it offers advice on re-housing for customers and makes customers aware of advice agencies such as Shelter and the Citizens Advice Bureau. However, it is unclear whether this advice extends beyond the provision of the organisations contact details to customers facing repossession.

Financial Exclusion

NatWest provides a basic bank account to low-income customers. It also offers special accounts to Polish immigrants.

In terms of access provisions, NatWest installed hundreds of ATMs in deprived and rural areas in the UK. The bank also provides services via mobile banks in some remote areas.

A new product, the Foundation account, was developed for customers without a strong credit history who intend to open small businesses.

Environment

According to its Corporate Responsibility report the RBS Group obtained all its UK and Ireland contracted electricity from renewable sources in 2007 and has made a significant investment in improving its energy efficiency as well as showing an ongoing commitment to the improvement of its environment performance specifically where it concerns energy efficiency and reducing carbon emissions.

However, similar commitments regarding waste management were not found.

Carbon Neutral

The Group’s stated goal is to reduce carbon emissions per employee in the UK and Ireland by 20% from 2006 levels by 2011. No pledge was found to become fully carbon neutral.

Equal Opportunities

The Group’s diversity policy addresses the key areas of gender, race, disability and sexuality.

Women on the Board

5.88% of parent company, RBS's, board members are women (2007).

Charitable Giving

The parent company, RBS donated 0.38% of its pre-tax profits in 2007.

NatWest

  • Current Accounts
  • Savings
  • Investments
  • Credit Cards
  • Loans
  • Mortgages
  • Insurance (Home, Motor, Travel, Life)
  • Students Contents Insurance
  • Students Current Account

NatWest

NatWest
Customer Relations
Freepost NAT12685
Borehamwood
WD6 1BR