Banking Overview

How much do you know about your bank? Do you know what type of businesses it lends to?

Does it refuse to lend to companies with poor human rights records, that sell arms or pollute the environment, for example? Does your bank offer services to those on low incomes or the unemployed? And how many women sit on its board?

Such questions often go unasked of the banking sector. But the same caring principles that make you buy Fairtrade goods and recycle household waste can be applied to how you bank too.

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How banks use your money

Key green and ethical issues to consider

Finding a green or ethical banking option

Your next steps

How banks use your money

The money that you deposit in your current or savings account doesn't just sit there untouched until you require it again - your bank lends it on to others at interest.

Banks don't just lend money to current account-holding customers either, they lend to large corporations, public institutions and even governments.

As many banks are listed on the stock exchange, they are answerable to external shareholders who expect healthy returns on their investments.

While the Treasury hands down some prohibitions as to who banks can and can't do business with, it still leaves them relatively free to engage with companies that you might not approve of and they use your money to do it.

Would you approve if your bank was lending money to heavy polluting industries or even to an oppressive regime?

Key green and ethical issues to consider

Responsible Lending

The recent global economic downturn is often attributed to the 'sub prime crisis'.

Sub prime lending means giving loans to people who are considered to be in higher risk categories - those more likely to default or who have a poor credit history, for example.

This type of lending is not problematic in itself - credit unions and community development finance institutions regularly lend to sub prime candidates. Instead, irresponsible lending to customers in the sub prime category is the problem.

In the build up to the 'crunch' some financial institutions were lending 100% mortgages (and in some cases more) to people who would not be able to make their repayments in the long term.

Lending responsibly shouldn't be limited to just mortgages - it applies to all loans, big and small, and to the provision of credit cards too. Figures from the Bank of England show that UK residents owe £233bn on credit cards, overdrafts and other loans.

Key questions to ask: Does your bank have responsible lending policies that ensure that its products are targeted in an appropriate manner? And does it provide advice or debt management services to customers who fall into financial difficulty?

Climate Change and the Environment

Banks have an impact in these areas, not just in terms of who they lend to or invest in, but how they run their own operations. It is important to find out what your bank is doing to improve its environmental performance as a business: have they pledged to go carbon neutral for example? Or do they offer any green products to their customers?

Financial Exclusion

There are an estimated two million people in the UK without even the most basic bank account. Is your bank doing anything to address this situation?

For more details see our Financial Exclusion section.

Project Finance

In its most basic form, this type of financing is for companies and governments where lenders are repaid through the revenues generated, i.e. the lender has a vested interest in the success of a project.

Common projects receiving finance are petrochemical and chemical plants, power plants, telecommunications and infrastructure. But do lenders ensure that these projects are conducted in a green or ethical way?

Use our search facility to find out about your bank's policy on the environment, ethical lending, responsibility towards its customers, equal opportunities and other issues.

Finding a green or ethical banking option

Building Societies and Credit Unions

Mutual building societies and credit unions are generally smaller, customer-owned operations that primarily lend to individuals and so are less likely to have the same exposure to issues like the arms trade, for example.

Green and Ethical Alternatives

There are a number of banks and building societies with prominent green and ethical credentials. The four examples listed below also scored the highest marks on ethical lending in our research:

  • Co-operative Bank: this bank's robust green and ethical policies govern its current accounts, savings and investment products.
  • Smile: this internet arm of the Co-operative Bank shares the parent company's ethical policy.
  • Triodos Bank: this bank offers green and ethical savings accounts and investments. The bank was established in 1980 in the Netherlands and now has significant operations in the UK.
  • Ecology Building Society: this mutual building society offers a range of green savings accounts and mortgage options.

You can use the banking section search to find the banks that perform best against our green and ethical criteria.

Your next steps

What do you do now? Check out our guide Next Steps - Banking for information on how to give your bank account a green and ethical makeover.

Bank / Building Society Profile

Citibank (UK)

Green/Ethical Products

  • Community lending and investment (through Citibank and Citi Financial)
  • Microfinance (through Citi Microfinance)
  • Energy Efficient Mortgage (US only)

Ethical Lending or Insurance

Citigroup has an Environmental and Social Risk Management (ESRM) policy which indicates that the bank prohibits activities or transactions that involve significant conversion or degradation of ‘critical habitat’ or that utilise forced labour or child labour. The policy draws on elements of the Equator Principles, the International Finance Corporation’s Performance Standards and Environmental, Health and Safety (EHS) Guidelines. Additionally, Citigroup states that it has sector specific standards on Sustainable Forestry and Nuclear-Related transactions.

Responsible Lending

1. Credit Lending 

Citibank does not offer mortgage products (secured loans) to UK customers. 

In terms of conducting checks into the credit history of customers seeking unsecured credit, the bank states that it ‘may’ check the information provide by customers with credit reference agencies or fraud prevention agencies. 

No policy to prevent offering unrequested increases in credit limits to customers was found. The bank states that it will set a credit limit for accounts and keep customers informed what it is and that it may change this credit limit at any time but will inform customers of any such unrequested change. 

2. Debt Warning 

No prevalent debt warnings were found.

No evidence was that the bank uses the FSA Debt Test or an equivalent. This facility is designed to help customers find out whether they have, or are likely to have, problems with borrowing. It also has tips on what to do if customers find themselves in difficulty. 

3. Debt Management and Advice 

No information was found regarding the bank’s policies on payment default and handling payment problems or the stages involved in repossession or court action. No information was found regarding the possibility of payment breaks for customers in financial difficulty either.

Financial Exclusion

Citibank does not make many provisions for financially excluded customers in the UK. In the US however it introduced ATM text-to-speech technology and talking ATMs in 2001.

Citi Microfinance Business Unit provides financial products and services to Microfinance Institutions (MFIs).

Citigroup also offers community lending products, primarily in the US.

Environment

Citibank address the key issues of energy efficiency and waste management in their environment policy. The bank also shows a commitment to improving performance in the long term.

Carbon Neutral

Citibank states that its absolute goal is to reduce the global emissions of its business operations by 10% from the 2005-level by the year 2011. This commitment does not qualify for rating against our criteria.

Equal Opportunities

Citibank’s equal opportunities policy addresses the key issues of race, gender, disability and sexuality.

Women on the Board

The bank reports a figure of 13.3% for 2008.

Charitable Giving

Citibank donated 0.89% of its pre-tax profits in 2007.

Citibank (UK)

  • Current Accounts
  • Savings
  • Investments
  • Credit Cards
  • Loans
  • Student Current Account

Citibank (UK)

Citibank (UK)
Customer Service Team
PO Box 49930
London
SE5 7XT