Banking Overview

How much do you know about your bank? Do you know what type of businesses it lends to?

Does it refuse to lend to companies with poor human rights records, that sell arms or pollute the environment, for example? Does your bank offer services to those on low incomes or the unemployed? And how many women sit on its board?

Such questions often go unasked of the banking sector. But the same caring principles that make you buy Fairtrade goods and recycle household waste can be applied to how you bank too.

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How banks use your money

Key green and ethical issues to consider

Finding a green or ethical banking option

Your next steps

How banks use your money

The money that you deposit in your current or savings account doesn't just sit there untouched until you require it again - your bank lends it on to others at interest.

Banks don't just lend money to current account-holding customers either, they lend to large corporations, public institutions and even governments.

As many banks are listed on the stock exchange, they are answerable to external shareholders who expect healthy returns on their investments.

While the Treasury hands down some prohibitions as to who banks can and can't do business with, it still leaves them relatively free to engage with companies that you might not approve of and they use your money to do it.

Would you approve if your bank was lending money to heavy polluting industries or even to an oppressive regime?

Key green and ethical issues to consider

Responsible Lending

The recent global economic downturn is often attributed to the 'sub prime crisis'.

Sub prime lending means giving loans to people who are considered to be in higher risk categories - those more likely to default or who have a poor credit history, for example.

This type of lending is not problematic in itself - credit unions and community development finance institutions regularly lend to sub prime candidates. Instead, irresponsible lending to customers in the sub prime category is the problem.

In the build up to the 'crunch' some financial institutions were lending 100% mortgages (and in some cases more) to people who would not be able to make their repayments in the long term.

Lending responsibly shouldn't be limited to just mortgages - it applies to all loans, big and small, and to the provision of credit cards too. Figures from the Bank of England show that UK residents owe £233bn on credit cards, overdrafts and other loans.

Key questions to ask: Does your bank have responsible lending policies that ensure that its products are targeted in an appropriate manner? And does it provide advice or debt management services to customers who fall into financial difficulty?

Climate Change and the Environment

Banks have an impact in these areas, not just in terms of who they lend to or invest in, but how they run their own operations. It is important to find out what your bank is doing to improve its environmental performance as a business: have they pledged to go carbon neutral for example? Or do they offer any green products to their customers?

Financial Exclusion

There are an estimated two million people in the UK without even the most basic bank account. Is your bank doing anything to address this situation?

For more details see our Financial Exclusion section.

Project Finance

In its most basic form, this type of financing is for companies and governments where lenders are repaid through the revenues generated, i.e. the lender has a vested interest in the success of a project.

Common projects receiving finance are petrochemical and chemical plants, power plants, telecommunications and infrastructure. But do lenders ensure that these projects are conducted in a green or ethical way?

Use our search facility to find out about your bank's policy on the environment, ethical lending, responsibility towards its customers, equal opportunities and other issues.

Finding a green or ethical banking option

Building Societies and Credit Unions

Mutual building societies and credit unions are generally smaller, customer-owned operations that primarily lend to individuals and so are less likely to have the same exposure to issues like the arms trade, for example.

Green and Ethical Alternatives

There are a number of banks and building societies with prominent green and ethical credentials. The four examples listed below also scored the highest marks on ethical lending in our research:

  • Co-operative Bank: this bank's robust green and ethical policies govern its current accounts, savings and investment products.
  • Smile: this internet arm of the Co-operative Bank shares the parent company's ethical policy.
  • Triodos Bank: this bank offers green and ethical savings accounts and investments. The bank was established in 1980 in the Netherlands and now has significant operations in the UK.
  • Ecology Building Society: this mutual building society offers a range of green savings accounts and mortgage options.

You can use the banking section search to find the banks that perform best against our green and ethical criteria.

Your next steps

What do you do now? Check out our guide Next Steps - Banking for information on how to give your bank account a green and ethical makeover.

Bank / Building Society Profile

M&S Money

Green/Ethical Products

  • M&S Ethical Fund       

Ethical Lending or Insurance

M&S Money is a wholly-owned subsidiary of HSBC Bank. M&S Money operates retail banking only so ethical lending policies are not relevant in this instance.

Responsible Lending

1. Credit Lending 

M&S Money offers unsecured credit (personal loans, credit cards) only. 

In assessing applications for unsecured credit, the bank says that credit scoring ‘may’ be applied. This uses information supplied by the applicant as well as that obtained from credit reference agencies. 

No information was found as to whether the bank has a policy to avoid or prevent offering unrequested increases in credit limits to customers. 

2. Debt Warning

The bank issues pre-contractual warnings to customers stating that if they default on payments their credit rating may be affected. 

It also refer customers to the FSA’s Debt Test which is designed to help customers find out whether they have, or are likely to have, problems with borrowing. It also has tips on what to do if customers find themselves in difficulty.

3. Debt Management and Advice 

The bank offers only generic advice to customers in financial difficulty and refers them to external debt advice agencies such as the Consumer Credit Counselling Service (CCCS), PayPlan, the National Debtline and the Citizens Advice Bureau. 

The bank states that customers are invited to call should they find themselves in financial difficulty and it states that it deals with such customers on a case-by-case basis. No details of possible repayment restructuring or payment holidays for customers in financial difficulty were found. However, M&S Money offers a three month initial deferral period on personal loan repayment.

Financial Exclusion

M&S Money does not offer any products or services to the financially excluded nor does it or its parent company engage in partnerships with credit unions or other mutual organisations.

As it is a retail banking business only it does not offer microfinance or preferential lending to communities.

M&S Money makes some provisions for disabled customers by providing information on products in Braille, large print or audio cassette formats.

Environment

M&S Money is part of Marks & Spencer Financial Services, a wholly owned subsidiary of HSBC Bank plc.

HSBC’s environment policy covers the key areas of climate change/energy efficiency and waste management. The policy also contains a commitment to continued improvement in performance.

Carbon Neutral

The parent company’s business operations have been carbon neutral since 2005.

Equal Opportunities

The bank addresses the key issues of gender, race, disability and sexuality in its equal opportunities policy.

Women on the Board

The parent company, HSBC, reported 10.5% women on its board in 2007.

Voluntary Standards & Initiatives

Parent company, HSBC is a signatory/member of a number of charters and initiatives including:

Charitable Giving

HSBC donated 0.48% of its pre-tax profits to charity in 2007.

M&S Money

  • Current Accounts
  • Savings
  • Investments
  • Credit Cards
  • Loans
  • Mortgages
  • Insurance (Home, Motor, Travel, Life, Pet, Wedding)

M&S Money

M&S Money
Customer Services Department
Kings Meadow
Chester
CH99 9FB