Banking Overview

How much do you know about your bank? Do you know what type of businesses it lends to?

Does it refuse to lend to companies with poor human rights records, that sell arms or pollute the environment, for example? Does your bank offer services to those on low incomes or the unemployed? And how many women sit on its board?

Such questions often go unasked of the banking sector. But the same caring principles that make you buy Fairtrade goods and recycle household waste can be applied to how you bank too.

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How banks use your money

Key green and ethical issues to consider

Finding a green or ethical banking option

Your next steps

How banks use your money

The money that you deposit in your current or savings account doesn't just sit there untouched until you require it again - your bank lends it on to others at interest.

Banks don't just lend money to current account-holding customers either, they lend to large corporations, public institutions and even governments.

As many banks are listed on the stock exchange, they are answerable to external shareholders who expect healthy returns on their investments.

While the Treasury hands down some prohibitions as to who banks can and can't do business with, it still leaves them relatively free to engage with companies that you might not approve of and they use your money to do it.

Would you approve if your bank was lending money to heavy polluting industries or even to an oppressive regime?

Key green and ethical issues to consider

Responsible Lending

The recent global economic downturn is often attributed to the 'sub prime crisis'.

Sub prime lending means giving loans to people who are considered to be in higher risk categories - those more likely to default or who have a poor credit history, for example.

This type of lending is not problematic in itself - credit unions and community development finance institutions regularly lend to sub prime candidates. Instead, irresponsible lending to customers in the sub prime category is the problem.

In the build up to the 'crunch' some financial institutions were lending 100% mortgages (and in some cases more) to people who would not be able to make their repayments in the long term.

Lending responsibly shouldn't be limited to just mortgages - it applies to all loans, big and small, and to the provision of credit cards too. Figures from the Bank of England show that UK residents owe £233bn on credit cards, overdrafts and other loans.

Key questions to ask: Does your bank have responsible lending policies that ensure that its products are targeted in an appropriate manner? And does it provide advice or debt management services to customers who fall into financial difficulty?

Climate Change and the Environment

Banks have an impact in these areas, not just in terms of who they lend to or invest in, but how they run their own operations. It is important to find out what your bank is doing to improve its environmental performance as a business: have they pledged to go carbon neutral for example? Or do they offer any green products to their customers?

Financial Exclusion

There are an estimated two million people in the UK without even the most basic bank account. Is your bank doing anything to address this situation?

For more details see our Financial Exclusion section.

Project Finance

In its most basic form, this type of financing is for companies and governments where lenders are repaid through the revenues generated, i.e. the lender has a vested interest in the success of a project.

Common projects receiving finance are petrochemical and chemical plants, power plants, telecommunications and infrastructure. But do lenders ensure that these projects are conducted in a green or ethical way?

Use our search facility to find out about your bank's policy on the environment, ethical lending, responsibility towards its customers, equal opportunities and other issues.

Finding a green or ethical banking option

Building Societies and Credit Unions

Mutual building societies and credit unions are generally smaller, customer-owned operations that primarily lend to individuals and so are less likely to have the same exposure to issues like the arms trade, for example.

Green and Ethical Alternatives

There are a number of banks and building societies with prominent green and ethical credentials.

  • Co-operative Bank: this bank's robust green and ethical policies govern its current accounts, savings and investment products.
  • Smile: this internet arm of the Co-operative Bank shares the parent company's ethical policy.
  • Triodos Bank: this bank offers green and ethical savings accounts and investments. The bank was established in 1980 in the Netherlands and now has significant operations in the UK.
  • Ecology Building Society: this mutual building society offers a range of green savings accounts and mortgage options.
  • Charity Bank: this bank invests through loans to benefit charities and communities. It offers saving accounts and cash ISAs to consumers.

You can use the banking section search to find the banks that perform best against our green and ethical criteria.

Your next steps

What do you do now? Check out our guide Next Steps - Banking for information on how to give your bank account a green and ethical makeover.

Bank / Building Society Profile

ING Direct (UK)

Green/Ethical Products

None available to UK customers.

Parent Company ING Group provides sustainable equity funds, Postbank Green Notes, and microfinance products.

Ethical Lending or Insurance

To mitigate the environmental and social risks of its financial engagements, ING has developed the Environmental Social Risk (ESR) Management Framework. The Framework consists of a set of three policies:

1. General Policies (see below)

2. Sector-Specific Policies

3. Equator Principles

All wholesale banking activities (e.g. corporate loans, export and commodity finance, project finance, advisory services and client engagement in general) are within the scope of the ESR Framework.

The General ESR Policies cover topics such as:

  • Animal testing
  • Defence/controversial weapons
  • Environmental compliance
  • Fur
  • Gambling
  • Genetic Engineering
  • Human Rights
  • Nuclear energy
  • Pornography
  • Tobacco

Responsible Lending

ING Direct UK offers an LTV (loan-to-value) rate of up to 75% and an LTI (loan-to-income) rate of 4 times gross income on a single application. The LTV rate compares favourably with suggestions made in the FSA’s Turner Review that a maximum of 90% of a property’s price be loaned i.e. that borrowers should have at least a 10% deposit for a mortgage. The same review, however, suggests LTI should be 3.5 times the annual wage of a single mortgage applicant. ING states that it uses income multiples as a guide for customers but that affordability checks take precedent in determining how much it will lend. 

In terms of credit checking, the bank states that it uses information from both credit reference agencies and a credit scoring system to determine borrower suitability. 

2. Debt Warning

The bank issues the generic warning: ‘Your home may be repossessed if you do not keep up repayments on your mortgage.’

The bank does not use the FSA Debt Test. This test is designed to help customers find out whether they have, or are likely to have, problems with borrowing. It also has tips on what to do if customers find themselves in difficulty. 

3. Debt Management and Advice 

With regard to policies on payment default and handling payment problems, ING Direct has a policy ‘Treating Customers Fairly in Arrears’, which lays out assistance it ‘might’ offer as follows:

  • Talk to an agency which gives debt advice (for example, Citizens Advice), if requested
  • Give the customer ‘reasonable time’ to pay back the debt
  • Arrange a new payment plan
  • Change the date payments are made
  • Allow the customer to pay back their mortgage over a longer period of time, reducing monthly payments
  • Change the type of mortgage 

The bank also outlines the process of repossession and the possible consequences if the sale of the house does not generate enough money to repay the full mortgage amount. 

The bank states that up to three payment holidays can be taken in any 12-month period, but no more that six during the mortgage term. The circumstances under which payment holidays may be granted are outlined in the mortgage terms and conditions. The bank also supplies a calculator for customers to work out the impact of taking payment holidays on their repayments. 

No information was found as to whether the bank offers re-housing advice or liaises with organisations such as Shelter and the Citizens Advice Bureau to work out re-housing arrangements with mortgage customers facing re-possession. 

Financial Exclusion

ING does not offer any products to low-income/financially excluded customers or communities in the UK nor does it provide support to credit unions or other mutual societies here.

The parent company, the ING Group, funds a number of microfinance projects internationally.

ING has committed to making information on its ‘non-secure’ website accessible.

Environment

NG Group’s Environmental Statement, which applies to all operations, explicitly addresses energy consumption, business travel and paper consumption, but not waste management. However ING monitors and reports data for waste management, energy and water usage in its Corporate Social Responsibility report.

No commitment to the continued improvement of ING Direct (UK) or ING Group’s environmental performance was found.

Carbon Neutral

The ING Group is carbon neutral and has a continuing commitment to reducing emissions across all business units internationally.

Equal Opportunities

ING has a Human Rights Statement which addresses two of our four key equal opportunities issues: gender and race. There is no reference to either sexuality or disability.

Women on the Board

The bank reported 31.2% senior management positions were held by women in 2008.

ING Direct (UK)

  • Savings
  • Mortgages
  • Home Insurance

ING Direct (UK)

ING Direct (UK)
410 Thames Valley Park Drive
Reading
Berkshire
RG6 1RH