Banking Overview

How much do you know about your bank? Do you know what type of businesses it lends to?

Does it refuse to lend to companies with poor human rights records, that sell arms or pollute the environment, for example? Does your bank offer services to those on low incomes or the unemployed? And how many women sit on its board?

Such questions often go unasked of the banking sector. But the same caring principles that make you buy Fairtrade goods and recycle household waste can be applied to how you bank too.

read more

How banks use your money

Key green and ethical issues to consider

Finding a green or ethical banking option

Your next steps

How banks use your money

The money that you deposit in your current or savings account doesn't just sit there untouched until you require it again - your bank lends it on to others at interest.

Banks don't just lend money to current account-holding customers either, they lend to large corporations, public institutions and even governments.

As many banks are listed on the stock exchange, they are answerable to external shareholders who expect healthy returns on their investments.

While the Treasury hands down some prohibitions as to who banks can and can't do business with, it still leaves them relatively free to engage with companies that you might not approve of and they use your money to do it.

Would you approve if your bank was lending money to heavy polluting industries or even to an oppressive regime?

Key green and ethical issues to consider

Responsible Lending

The recent global economic downturn is often attributed to the 'sub prime crisis'.

Sub prime lending means giving loans to people who are considered to be in higher risk categories - those more likely to default or who have a poor credit history, for example.

This type of lending is not problematic in itself - credit unions and community development finance institutions regularly lend to sub prime candidates. Instead, irresponsible lending to customers in the sub prime category is the problem.

In the build up to the 'crunch' some financial institutions were lending 100% mortgages (and in some cases more) to people who would not be able to make their repayments in the long term.

Lending responsibly shouldn't be limited to just mortgages - it applies to all loans, big and small, and to the provision of credit cards too. Figures from the Bank of England show that UK residents owe £233bn on credit cards, overdrafts and other loans.

Key questions to ask: Does your bank have responsible lending policies that ensure that its products are targeted in an appropriate manner? And does it provide advice or debt management services to customers who fall into financial difficulty?

Climate Change and the Environment

Banks have an impact in these areas, not just in terms of who they lend to or invest in, but how they run their own operations. It is important to find out what your bank is doing to improve its environmental performance as a business: have they pledged to go carbon neutral for example? Or do they offer any green products to their customers?

Financial Exclusion

There are an estimated two million people in the UK without even the most basic bank account. Is your bank doing anything to address this situation?

For more details see our Financial Exclusion section.

Project Finance

In its most basic form, this type of financing is for companies and governments where lenders are repaid through the revenues generated, i.e. the lender has a vested interest in the success of a project.

Common projects receiving finance are petrochemical and chemical plants, power plants, telecommunications and infrastructure. But do lenders ensure that these projects are conducted in a green or ethical way?

Use our search facility to find out about your bank's policy on the environment, ethical lending, responsibility towards its customers, equal opportunities and other issues.

Finding a green or ethical banking option

Building Societies and Credit Unions

Mutual building societies and credit unions are generally smaller, customer-owned operations that primarily lend to individuals and so are less likely to have the same exposure to issues like the arms trade, for example.

Green and Ethical Alternatives

There are a number of banks and building societies with prominent green and ethical credentials.

  • Co-operative Bank: this bank's robust green and ethical policies govern its current accounts, savings and investment products.
  • Smile: this internet arm of the Co-operative Bank shares the parent company's ethical policy.
  • Triodos Bank: this bank offers green and ethical savings accounts and investments. The bank was established in 1980 in the Netherlands and now has significant operations in the UK.
  • Ecology Building Society: this mutual building society offers a range of green savings accounts and mortgage options.
  • Charity Bank: this bank invests through loans to benefit charities and communities. It offers saving accounts and cash ISAs to consumers.

You can use the banking section search to find the banks that perform best against our green and ethical criteria.

Your next steps

What do you do now? Check out our guide Next Steps - Banking for information on how to give your bank account a green and ethical makeover.

Bank / Building Society Profile

First Direct

Green/Ethical Products

None

Ethical Lending or Insurance

Parent company, HSBC, has guidelines covering commercial banking including lending to companies involved in mining, metals, energy, chemicals, freshwater infrastructure, forest land and forest products. These policies define activities they will not support (prohibited), and those they will only support if undertaken to a high standard (restricted), as well as other minimum standards and examples of good practice. These are guidelines rather than a strict operations-wide policy.

HSBC’s Group Corporate Sustainability Risk Management team is responsible for providing Sustainability Clearance, developing policies, guidance and processes, training and working with Sustainable Risk Managers Group-wide.

Responsible Lending

1. Credit Lending 

First Direct offers LTV (loan-to-value) mortgage rates of up to 80%. Its LTI (loan-to-income) rates are 3.5 times gross salary for sole applicants; 3.5 times the higher salary plus 1.5 times the lower salary for joint applicants or 2.75 times the combined gross annual salaries. These rates compare favourably with the FSA’s Turner Review suggestion of a maximum LTV of 90%, i.e. the borrower should have at least a 10% deposit, and an LTI of 3.5 times for sole applicants. 

In assessing applications for unsecured credit, the bank says that credit scoring ‘may’ be applied. This uses information supplied by the applicant as well as that obtained from credit reference agencies. 

No information was found as to whether the bank has a policy to avoid or prevent offering unrequested increases in credit limits to customers. 

2. Debt Warning

The bank issues the following warnings to its mortgage customers:

  • ‘Think carefully before securing other debts against your home.’
  • ‘Changes in exchange rates may increase the sterling equivalent of your debt.’
  • ‘Your home may be at risk if you do not keep up repayments on your mortgage.’

With regard to unsecured credit the bank outlines the consequences of default on personal loans in its pre-contractual terms and conditions. These include sending the customer an initial default notice and the potential disclosure of information about the borrower’s conduct to credit reference agencies. Other pre-contractual warnings include the statement: ‘Missing payments could have severe consequences and make obtaining credit more dificult’.

The bank does not refer customers to the FSA’s Debt Test, but rather to its own budgeting form – which list outgoings against income to see the extent of any imbalance. 

3. Debt Management and Advice

Though it does not specify what debt relief options might be available, the bank refers customers to its ‘trained credit counsellors’, as well as providing a list of external debt advice providers, including the National Debtline and the Citizens Advice Bureau. The bank does not provide a clear set of steps with regard to the repossession process, nor does it outline how it may help customers restructure their mortgage payments. It states that it encourages customers to make contact if they are having difficulty with their mortgage repayments and that it looks at each case individually. 

Also, no evidence was found that the bank offers re-housing advice or liaises with organisations such as Shelter and the Citizens Advice Bureau to work out re-housing arrangements with mortgage customers facing repossession.

Financial Exclusion

First Direct does not offer any products or services to financially excluded customers.

It states that its website adheres to the accessibility guidelines.

The parent company HSBC has also been involved in a variety of microfinance projects, recently in Asia and Latin America.

Environment

The parent company’s environment policy applies across the group and covers the key areas of climate change/energy efficiency and waste management. The policy also contains a commitment to continued improvement in performance.

Carbon Neutral

The HSBC Group’s business operations have been carbon neutral since 2005.

Equal Opportunities

The group’s policy addresses the key issues of gender, race, sexuality and disability.

Women on the Board

According to 2007 figures, 10.5% of the parent company's board members are women.

Voluntary Standards & Initiatives

The parent company is a signatory to a number of charters and initiatives including:

First Direct

  • Current Accounts
  • Savings
  • Investments
  • Credit Cards
  • Loans
  • Mortgages
  • Insurance (Home, Motor, Travel, Life)

First Direct

First Direct
40 Wakefield Road
Leeds
LS98 1FD